Privacy Policy

This Privacy Policy governs the manner in which stemedicinstruments.com collects, uses, maintains
and discloses information collected from users (each, a “User”) of the www.stemedicinstruments.com
website (“Site”). This privacy policy applies to the Site and all products and services offered by
Stemedic Instruments

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not
limited to, when Users visit our site, register on the site, place an order, fill out a form, and in
connection with other activities, services, features or resources we make available on our Site. Users
may be asked for, as appropriate, name, email address, mailing address, phone number, and credit
card information. Users may, however, visit our Site anonymously. We will collect personal
identification information from Users only if they voluntarily submit such information to us. Users can
always refuse to supply personally identification information, except that it may prevent them from
engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our
Site. Non-personal identification information may include the browser name, the type of computer
and technical information about Users means of connection to our Site, such as the operating system
and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their
hard drive for record-keeping purposes and sometimes to track information about them. User may
choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they
do so, note that some parts of the Site may not function properly.
How we use collected information
Stemedic Instruments, may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more
efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services
and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide
service to that order. We do not share this information with outside parties except to the extent
necessary to provide the service.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may
also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to
our mailing list, they will receive emails that may include company news, updates, related product or
service information, etc. If at any time the User would like to unsubscribe from receiving future emails,
we include detailed unsubscribe instructions at the bottom of each email or User may contact us via
our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to
protect against unauthorized access, alteration, disclosure or destruction of your personal
information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share
generic aggregated demographic information not linked to any personal identification information
regarding visitors and users with our business partners, trusted affiliates and advertisers for the
purposes outlined above. We may use third party service providers to help us operate our business
and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may
share your information with these third parties for those limited purposes provided that you have
given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our
partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the
content or links that appear on these sites and are not responsible for the practices employed by
websites linked to or from our Site. In addition, these sites or services, including their content and links,
may be constantly changing. These sites and services may have their own privacy policies and
customer service policies. Browsing and interaction on any other website, including websites which
have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Stemedic Instruments has the discretion to update this privacy policy at any time. When we do, we
will revise the updated date at the bottom of this page. We encourage Users to frequently check this
page for any changes to stay informed about how we are helping to protect the personal
information we collect. You acknowledge and agree that it is your responsibility to review this privacy
policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please
do not use our Site. Your continued use of the Site following the posting of changes to this policy will
be deemed your acceptance of those changes

DELIVERY INFORMATION

We Ship all over the World through Reliable Shipping Partners like DHL / FEDEX / DPEX Services.
For All clients in Europe we will ship from our Germany or Dubai Office there will no custom
problem or custom charges upon delivery.
All Instruments available in stock will be shipped within 3 to 4 business days
Any Pre-Order Instruments can take us 10 to 15 business days to dispatch.
Once you place the order, you’ll receive an invoice and an Order ID by email. You’ll find an
option of ‘TRACK ORDER” above the MENU, here with an Order ID# you can see updates
about your order.
When your order is dispatched, you will receive an email with a tracking number to track your
order. You can also request tracking number of your order by writing us at
info@stemedicinstruments.com or WhatsApp us at
Upon Special requests we can use low value shipping invoice & mark products as gifts for
custom issues for customers, Please request us by email if you require this.
Please save your order invoices by Logging into your account check order history here you
can see details about your order and invoices.
We pride ourselves on maintaining an extensive inventory at our domestic warehouses.
However, a variety of circumstances may delay product delivery in case of any delays &
emergencies please write us at info@stemedicinstruments.com so we can get back to you.